保修政策｜Plaud Note Pro/Note/NotePin 12個月無憂保修 - 官方保障說明
12-Month Warranty Service
From the date the invoice is issued, users of Plaud Note / Plaud NotePin / Plaud NotePin S / Plaud Note Pro are entitled to 12 months of warranty service.
This limited warranty supplements, and does not replace, any statutory warranty rights you may have under applicable laws.
Under normal use conditions, if the device experiences performance failures within the warranty period, Plaud will provide limited warranty service free of charge.
When applying for warranty service, a valid device serial number and proof of purchase must be provided.
Warranty coverage
Plaud Note / Plaud NotePin / Plaud NotePin S
Applicable to all standard models without a display screen.
Plaud Note Pro (device with display screen)
Due to the display component used in Plaud Note Pro, the following additional warranty terms apply:
In the event of display defects caused by defects in materials or workmanship under normal use, Plaud may, upon inspection and at its sole discretion, provide replacement with an equivalent device. Due to the product design of Plaud Note Pro, display-related warranty service is fulfilled through whole-device replacement.
The warranty does not cover cosmetic or physical damage caused by external force or improper use, including but not limited to cracks, shattered glass, scratches, dents, drops, collisions, compression, or other physical damage.
Replacement devices provided under warranty are new and functionally equivalent to the original device. A replacement device continues the remaining warranty period of the original device.
The following situations are not covered by the warranty:
1. Unauthorized disassembly or operation
Devices that have been disassembled, repaired, modified, or maintained without authorization, or used in environments or conditions that do not comply with the official operation guidelines.
2. Damage caused by misuse or external force
Damage caused by misuse, including but not limited to dropping, collision, bending, moisture, and liquid damage.
3. Issues caused by non-official or incompatible accessories
Damage or performance issues caused by using non-official or incompatible accessories (such as third-party magnetic rings, charging docks, cables, etc.) are not covered by the warranty.
- Official magnetic ring: Warranty service is provided only in cases where product quality defects cause abnormal magnetic attachment function.
- Non-official magnetic ring: Device drops, damage, or loss caused by using non-official magnetic rings are not covered by the warranty.
4. Physical damage to the display or precision components
Plaud Note Pro display damage caused by human factors (such as dropping, impact, scratches, or liquid ingress).
5. Force majeure or illegal use
Failures caused by force majeure (such as natural disasters), accidents, or illegal use of the product.
6. Normal wear and appearance damage
Normal wear, minor cosmetic scratches, or natural aging of consumable parts (such as magnetic rings, wristbands), unless the defect existed at the time of purchase.
7. Products with missing information or abnormal sources
Damage resulting from unauthorized repairs, incompatible parts, altered or missing product serial numbers, or products that have been stolen, resold, or counterfeited.
8. Lost devices and accessories
The loss of devices or accessories (including the device, magnetic ring, wristband, charging dock, etc.) due to user reasons is not covered by the warranty.
Plaud warranty processing
If your device experiences an eligible failure within the warranty period, you are entitled to choose one of the following warranty services, provided free of charge by Plaud:
- Repair: Repair of the faulty device.
- Replacement: Provision of a replacement device of the same model or of equivalent value.
Plaud will respect your choice unless the option you select is not feasible, or would impose unreasonably high costs on Plaud compared to the alternative. If neither repair nor replacement is feasible, or cannot be completed within a reasonable time, you are entitled to request other remedies available under applicable law.
Legal rights
This warranty grants specific legal rights, which may vary by jurisdiction. Consumers in certain regions may have additional statutory rights that are not limited or superseded by this warranty policy.
Contact
If you have more questions about product warranty, please contact us via support@plaud.ai.