Payment Policy | Plaud Hong Kong

Payment methods
We accept the following forms of payment:

  • Cards (Visa, MasterCard, American Express, Discover, JCB)
  • PayPal, Google Pay and Apple Pay (only available for payment with iPhone and iPad)
  • FPS, Octopus, Alipay, Wechat Pay

Notes:

  • Upon completing payment with a credit/debit card, temporary authorization to charge your account will be obtained. The actual deduction will occur either when your order is dispatched or upon expiration of the temporary authorization hold (6 calendar days), whichever happens earlier.
  • Payment method combinations are not permitted — each transaction must be completed using a single payment card per order.
  • If a PayPal dispute occurs before shipment, PayPal will withhold payment, forcing us to hold the order. Please settle the dispute to proceed with the order.
  • For your protection, orders are subject to a verification procedure. You may be asked to verify that you are the card owner or that the order information is legitimate. Plaud reserves the right to refuse an order if the order or payment information cannot be verified. If so, a refund will be issued via your original payment method.
  • If you encounter any payment-related issues, please contact our customer service team via email at support@plaud.ai.

Will I be charged extra for buying Plaud products?
It depends on your payment method. If you use an international bank card, the final price might change slightly due to currency exchange rates. Your bank or card issuer might also add international transaction fees. These extra charges are not shown on our website, and we are not responsible for them. For details, please contact your card issuer directly.

What if my payment doesn't go through?
If your payment is declined, you'll need to place a new order (we're unable to save declined orders). To avoid issues next time:

  • Double-check your contact info (phone/email). If shipping to a business address, be sure to include your name.
  • Make sure your card details are correct (expiry date, billing address).
  • Enter the 3-digit security code on the back of your card.
  • Contact your card issuer if they've blocked the payment — they won't share the reason with us.
  • If everything looks correct but the payment still doesn't go through, try a different card or payment method.

Is my payment info safe?
Absolutely. We treat the security of every user's online experience as a top priority. Plaud uses strong safeguards to keep your credit card and personal information secure. We never share your payment information with third parties.