Shipping Policy | HK Delivery Times & Fees

When will your order ship?
Orders are typically shipped within 1–3 business days after purchase (excluding the day of order and public holidays).

Where do you ship to?
We offer shipping across Hong Kong. Note: We do not ship to P.O. Boxes or APO/FPO/DPO addresses.

What are your shipping rates?
Free shipping across Hong Kong.

How long does delivery take?
Orders are typically delivered within 3–5 business days. We do not process shipments on weekends or public holidays. If we experience a high volume of orders, delivery may be slightly delayed — in such cases, we will send you an email reminder. Please allow a few extra days, especially if adverse weather conditions are affecting deliveries. If you haven't received an update on your order within approximately 3 business days, please contact us at support@plaud.ai and we'll assist you promptly.

How can I track my order?
To track your order, log in to https://hk.plaud.ai using the email address you provided at checkout, then click "Orders" to check the status. If you need further assistance, please reach out to us at support@plaud.ai. Our customer service team aims to respond within one business day.